The hotel offers amenities for your comfortable stay and unforgettable experiences
Relaxing Hot Tub
“The in-room hot tub filled from the natural hot springs provided a luxurious and relaxing experience after a long day.” view full review
Innovative Amenities
“I loved the thoughtful amenities like isotonic drinks and the communal water fountains, which showed a strong consideration for sustainability.” view full review
Exquisite Hot Springs
“The communal hot springs facilities allowed us to unwind fully, and the added private hot spring bath in our room made it a nice retreat.” view full review
Delicious Breakfasts
“The breakfast options were diverse and satisfying, and the staff even packed our meals for an early flight, showing great attention to guest needs.” view full review
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Convenient location
Helpful staff
Pricey rooms
Dining disappointments
7.4/10
Very good
Rooms
7.4
Location
8.8
Service
8.0
Dining
6.6
Guest reviews
7.4/10
based on 10 reviews
8.5
8.5/10 based on 686 reviews
Roy
United Kingdom,
May
2024
6.6/10
The hotel was quite pricey for the size of the room and offered facilities. The staff had limited English proficiency but were helpful in recommending local spots. The location was convenient for attractions and transport, though issues with water escaping under the onsen tub were noted. The dining experience had shortcomings, with delays and limited offerings. In terms of facilities, the hotel had some positive aspects.
Rooms
6.0
The room was quite expensive for the size and facilities provided.
Service
7.0
The staff had limited English but assisted with check-in and check-out. They recommended nice dining spots.
Location
8.0
The location was great for local attractions and transport, close to the metro and Beitou park entrance.
Dining
5.0
The dining experience had some disappointments, including delays and limited options.
Facilities
7.0
The facilities had some positives, but improvements could be made.
Convenient location
Pricey rooms
Elizabeth
United Kingdom,
April
2024
7.6/10
The hotel offers elegant yet minimalist furnishings with rooms that feel a bit small for the price charged. The service is polite but with limited English skills. The location is superb with easy access to local attractions. The dining options are nice, but there might be a bit of a wait. The facilities are adequate but not exceptional.
Rooms
7.0
The rooms are elegantly furnished but feel a bit small considering the price.
Service
7.0
The service is polite, although English proficiency is limited.
Location
9.0
The location is superb, very convenient for local attractions and transportation.
Dining
8.0
The dining options are nice, but there might be a wait during peak times.
Facilities
7.0
The facilities are sufficient but do not stand out.
James
United Kingdom,
March
2024
8.8/10
The hotel is conveniently located just next to the MRT, making it a prime spot for exploring. The rooms are clean, comfortable, and very modern, offering a pleasant stay overall. The service was exceptional, with helpful and kind staff making me feel welcomed. However, the dining experience, while sumptuous, had a long wait time for breakfast orders. The facilities were top-notch, enhancing my stay with great amenities.
Rooms
9.0
The room was clean and comfortable, perfect for two adults.
Service
9.0
The staff were very helpful, kind, and welcoming, ensuring a pleasant experience.
Location
10.0
The hotel's location right across from the subway line and close to local attractions and transport is very convenient.
Dining
7.0
The dining experience was delightful with a good spread of food options; however, there was a significant wait time for breakfast.
Facilities
9.0
The facilities were impressive, offering a range of services like room service, dry cleaning, and laundry.
Stephen
United Kingdom,
December
2023
8.2/10
The hotel offers large rooms that accommodate a baby crib comfortably and feature hot spring water directly in the bath. The service is attentive and goes the extra mile to assist with local attractions. The location is perfect for exploring local sights but may require extra care due to wet floors. The dining experience, although initially disappointing, offers a good spread of food. The facilities are top-notch with enjoyable amenities.
Rooms
8.0
The rooms are spacious and well-equipped with hot spring water from the tap into the bath tub.
Service
9.0
The staff is very polite, guiding guests to their rooms and offering recommendations for indoor attractions.
Location
8.0
The hotel's location is ideal for local attractions and transport, but may require extra care due to wet floors after showering.
Dining
7.0
The dining experience offers a sumptuous spread of food, although some waiting time may be experienced.
Facilities
9.0
The facilities are delightful, offering a range of amenities for a comfortable stay.
Mark
United States,
November
2023
7.4/10
The hotel had its pros and cons. While the room rate was on the higher side for the room size and facilities provided, the hot spring water in the bath tub was a unique touch. The inability to fully close the bathroom due to design was a slight inconvenience.
Rooms
7.0
The room rate seemed a bit high compared to the room size and available facilities. However, having hot spring water directly from the tap into the bath tub was a nice feature.
Service
9.0
The staff at the hotel went above and beyond in providing recommendations for local attractions and assisting with various inquiries. Their helpfulness was commendable.
Location
10.0
The hotel's location was superb, just a stone's throw away from the Xinbeitou MRT station. It offered a tranquil setting with convenient access to nearby attractions and markets.
Dining
5.0
The dining experience, especially the breakfast service, was not up to expectations. The limited variety and long waiting times were disappointing.
Facilities
6.0
The facilities at the hotel were decent, offering essential services but lacking in some areas. The inability to fully close the bathroom may be a design flaw that affected convenience.
Sidney
United Kingdom,
November
2023
7.6/10
Staying at this hotel was a mix of highs and lows. The room was clean and tidy, equipped with hot spring water directly into the bath tub, but the high price for the size and facilities left me questioning the overall value. The service was welcoming and helpful despite some language barriers. The nearby attractions were great, but there was an issue with the water flow in the bathroom. The dining experience offered a good variety of dishes, but there were significant delays. The facilities were modern and enjoyable, although pricey.
Rooms
8.0
The room was clean and tidy, with a modern touch and hot spring water into the bath tub.
Service
7.0
The service was welcoming and helpful, despite some language limitations.
Location
9.0
The location was superb, close to local attractions and within walking distance to Dongmen market and the thermal valley.
Dining
6.0
The dining experience provided a good mix of Asian and Western dishes, but there were significant delays in seating and ordering.
Facilities
8.0
The hotel offered modern and enjoyable facilities.
John
United States,
September
2023
6.8/10
The hotel room was on the pricey side at more than S$1000 per night, considering the size and facilities provided. Although facing the main road, the overall experience was satisfactory.
Rooms
7.0
The room rate was relatively high compared to what was offered in terms of size and amenities.
Service
8.0
The staff had a limited command of English but managed to assist adequately during check-in and check-out. Their help during a heavy downpour was appreciated.
Location
7.0
The hotel's location near Xinbeitou MRT was convenient for accessing attractions. However, dealing with water flowing under the onsen tub area after showers was a minor inconvenience.
Dining
6.0
The dining options were a good mix of Asian and Western dishes, but service during breakfast could be slow and frustrating at times.
Facilities
6.0
The hotel offered essential facilities but had room for improvement.
Convenient Location
Pricey Room Rate
Carlos
United States,
August
2023
9.0/10
I had a lovely stay at the hotel. The rooms were clean and comfortable, and the hot spring water in the bath was a nice touch. However, the room's design made it hard to completely close off any smells. The service was excellent, with polite and helpful staff. The location was perfect, just opposite the MRT and close to the Dongmen market. The dining experience was sumptuous, offering a good spread of food. The facilities were top-notch, making my stay enjoyable.
Rooms
9.0
The rooms were clean, comfortable, and spacious enough for a baby crib. The hot spring water in the bath was a nice treat, but the design didn't allow for complete closure, which might be a concern for sensitive smells.
Service
9.0
The staff was very polite and went out of their way to ensure a pleasant stay. They even guided me to my room and recommended indoor attractions.
Location
10.0
The hotel's location was superb, just a short walk from Dongmen market and the Xinbeitou metro station. Perfect for foodies and shoppers.
Dining
8.0
The dining experience was too sumptuous with a wide variety of options. However, there was a mix-up with breakfast seating that caused some disappointment.
Facilities
9.0
The facilities were great, and the hotel offered everything I needed for a comfortable stay.
Clifford
United States,
July
2023
7.4/10
I had a mixed experience at this hotel. The rooms had a modern design, but they couldn't be completely closed off due to the design, which might not suit those with sensitive noses. The room rate was quite high for the size and facilities offered.
Rooms
7.0
The rooms had a modern design, but the open layout may affect those sensitive to smells.
Service
8.0
The staff were very polite and helpful, offering recommendations and assistance despite limited English proficiency.
Location
9.0
The location was superb, close to local attractions and transport options.
Dining
7.0
The dining experience was simple but enjoyable, offering a good mix of dishes.
Facilities
6.0
The facilities were adequate, but nothing extraordinary.
Convenient Location
Room Smell
Kenneth
United States,
May
2023
6.6/10
My two-night stay at the hotel was a mix of positives and negatives. The hot spring water in the room's bath tub had a strange chemical smell that lingered throughout my stay, which was a bit disappointing. The room rate was quite high for the room size and facilities provided. However, the location was superb, being just a short walk from the Dongmen market, a great spot for affordable local food.
Rooms
6.0
The room, with hot spring water in the bath tub, had a persistent chemical smell, impacting my experience. The design didn't allow for complete closure, potentially bothersome for those sensitive to odors.
Service
7.0
The service was decent, though with limited English proficiency. The staff recommended indoor attractions but had distractions with other calls during my check-in.
Location
8.0
The hotel's proximity to Dongmen market and the MRT station was excellent, making it convenient for exploring nearby attractions. However, considering the price, some aspects were disappointing.
Dining
7.0
The dining experience had its ups and downs. The breakfast service was slow and inconsistent, although the variety of Asian and western dishes was enjoyable.
Facilities
5.0
The facilities were just average, without any standout features. The hotel lacked the wow factor for the price paid.
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